PARCS are winning more contracts

 


PARCS is a property maintenance company that operates in and around the South of England, serving the public sector, commercial and residential clients in Bedfordshire, Essex, Surrey and Kent. The company runs a 24/7 reactive service, undertaking a wide range of maintenance services, including electrical, plumbing, decorating, installations, flooring, general building work and contract work.


"When jobs come in we can respond and send out emergencies to wherever they are.

I can see what jobs our people are working on, when they are going to finish and can send out the new job. We don't have wasted time"

 

"Our people don't have to bring forms back to the office at the end of the day. They can go straight home."

"It's an excellent product - cannot fault it. From my point of view it is great!"

Wendy Rose, Director, PARCS Ltd

 

 

 

 

 

 

 

 

 



 

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Property maintenance company, PARCS claim that using the Motivity mobile workforce app saves time, cuts wasted journey and is winning them more contracts.

Wendy Rose, Director of PARCS Ltd. who also runs the back office operations, says they were looking to streamline the way they work and restructure their systems to be more efficient, as well as enable the company to compete with some of the bigger players in the market. 

Weren't great at filing paper

Before adopting the Motivity system, their maintenance engineers had to fill in paper forms to record their jobs. The downside was that their engineers needed to return the forms to the office at the end of each day so that the reports could be properly filed.  Wendy Rose says "It was a 'man-only' type of operation, and they weren't that good at filing."  

Now, winning more contracts

PARCS chose Motivity because it provided a very affordable solution to meet their needs. "Similar, competitive systems on the market are really expensive."

The system has enabled them to win more contracts and be more competitive. "Most of the contracts we've won have been based on us having this system in place. It helps us to be more professional and compete the bigger companies." 

Clients trust the information

Motivity and ServiceLife has streamedlined their business says Wendy Rose. "It has made it so much more transparent. At a click of a button I can find all the information I want. Even the Housing Association, trust the level of information because they know exactly what we've got on our system. In some instances it is far superior to what they hold on their system." 

Manage jobs more efficiently

Wendy likes the system because it means they can efficiently manage jobs that come in, allocating the right person to the job in real time. "When jobs come in we can respond, and send out emergencies to wherever they are. I can see what jobs our people are working on, when they are going to finish, and can send out the new job. We don't have wasted time."  

Information in real time

The true benefit is that the information is fired straight back to the office in real time. "Our people don't have to bring forms back to the office at the end of the day. They can go straight home."  

No more wasted van journeys

It has also helped to eliminate wasted journeys. The days of driving back to the office, only to discover that there was another job they could have done while they were out, are long gone.  "They are not always in good service reception areas, but I know the minute they have service, their handheld will ping and they will have the job. We can get more jobs done in our time."  

Intuitive to use

The maintenance team like the system because it is easy to use. "It's intuitive. It's a step-by-step thing. They don't have to be great whizzes at computers or software to be able to use it. They are not working with paper forms anymore. There is a slight delay, fractionally, when they are filling in forms. But they'd have the same delay with paper forms." 

Tenant-friendly

Their customers like it because it looks professional and everything is done on a simple screen. "We work with special tenants: mental health tenants. They find it quite easy to use. We can talk them through what they are doing, and take pictures to back up what they are telling us. We fill most of the form in for them and then ask them to squiggle a signature. It has worked out great" 

Sharing best practice

PARCS are very happy to recommend, and have recommended the system to other contractors. "There's been a push from the Housing Association for other contractors to adopt our practice. I believe one of these contractors has already moved over to using the system."

 Though PARCS don't use the full functionality available on the system, they say they couldn't work without it. "There is so much more on the system that we don't use. We have not had the need to use it all."

"It's an excellent product - cannot fault it. From my point of view it is great!"

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