Motivity for Operations Service Desk

Get organised
in the office

Are you able to :-
schedule jobs as they come in?
track which jobs are done?
answer customer enquiries?
find job sheets quickly and easily?
send jobs to engineers on the road?

Is the paperwork and filing drive you up the wall?

Are you snowed under with paperwork that’s often incomplete, missing, or impossible to read? Do you spend ages wading through a mountain of paperwork to find the information you need? Or, spend far too much time on the phone - chasing people?

There’s a simpler way ...

Know what’s going on out in the field in real time. Know where your engineers are, what jobs they’re working on, what jobs are done, and whether you have customer sign-off! So, when you get that call from the customer, you are prepared and can respond quickly, efficiently and confidently.

Rid your desk of paperwork

Why sift through a pile of paperwork, when you can see all the day’s jobs right in front of you? See where your engineers are and what they are working on! And, allocate the right job to the right person - the minute a job comes in!

Motivity: the smart way to keep a check on operations

see how jobs are progressing
know the minute there’s an issue
be prepared when customers call
stop struggling with paperwork and filing
be responsive and take control

Manage your operations effortlessly

Motivity: the simpler way to manage jobs

know who’s working on what job, where
send and receive electronic job sheets instantly
provide field staff with all the job information they need
respond to customer calls professionally and confidently
know where everything is and find it easily

Use existing forms

Use electronic versions of your existing paperwork. This could be industry standard forms, certificates, inspection reports, or your customer’s own forms. Creating electronic versions of your existing forms is all part of the service:

gas safety records
equipment servicing forms
inspection certificates
site dockets
field surveys

Keep your customers happy

Responding quickly to customer requests, immediately allocating an engineer to the task, and providing a useful ‘audit trail’ makes for happy customers.